Complaint / review text:
On 10/27/01 my friend and I were in the Fashion Bug store in Muskegon, Michigan. As we were leaving the store, the door security detector went off. A Fashion Bug associate rushed to the door and told us that we HAD to come back into the store because the alarm had sounded. The manner in which she approached us was very accusatory and we were insulted. My friend pulled her jacket open and said we are not concealing anything and even asked, "Do you want to look inside my purse?" The associate could see we had nothing. I said that it was probably my keyless car door opener which had set the alarm off.
We continued about our business and went into the store next door. Two to three minutes later, the same Fashion Bug associate came into this store and told us that her manager said we HAD to come back to the Fashion Bug store because the alarm had gone off. We had no reason to return to the store and refused to do so. She left. She had only been gone a few minutes when another Fashion Bug associate came to the store where we were still shopping. She said that she was the manager, and told us that we HAD to come back to the Fashion Bus store. Again, we refused.
She left and apparently telephoned the Police and stated that we had taken something from the Fashion Bug store. The Sheriff Deputy came into the store where we were, followed by the Fashion Bug "manager". He asked if we would go back to Fashion Bug, which we did. He asked if he could look in our purses. We agreed and gave him our purses. It was obvious that he did not feel we had stolen anything as he just glanced in our purses. I told him what had set off the alarm and he apologized for any inconvience. Of course, the Fashion Bug associates did not apoligize. And as we left the store, and while still in the presence of the Deputy, my keyless car door opener set off the alarm again!
We were publicly humilated and embrassed by the Fashion Bug associates. I have since learned that Fashion Bug associates have followed customers into parking lots and told them that they HAD to return to the store because the alarm had gone off.
It is not the customer's responsibility to keep their alarm systems calibrated and working properly so that they do not go off when custormers leave... It is Fashion Bug's responsibility!
If you have experienced similar treatment by Fashion Bug, don't let them get away with it. Something can be done... Legally!