I bought a $1,500 Sony TV, surround sound system and Blue Ray DVD player from Best Buy and the sales person gave me a lot of misinformation and did not write up the sale correctly. As a result, when the so called Geeksquad came to deliver the tv there was a lot of confusion. They came with foul attitudes to begin with and said they would only see if the tv worked with my cable system when I was told by the sales person that 'setup' was included with the 'premium delivery'. I had to setup the entire system myself. And they were not going to take the old tv set when 'delivery and recycling' was stated in the ad for the new tv system. I had to call their supervisor, who was not at all good with customer service either, to make them take the old tv set. For me, Best Buy makes the consumer pay for the mistakes of the sales staff which is not right and they have not apologized for the poor cutomer service I recieved. There are other companies the do what Best Buy does and next time I will go elsewhere. I will never buy from Best Buy again!
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