When purchasing our cell phones at Best Buy, we were talked into purchasing a "warranty protection plan" through Best Buy. Our salesperson ensured us that if ANYTHING at all happened to our phones, whether they be cracked, broken, damaged, or lost, that our warranty would cover the loss.
When my fiancee cracked his phone and went into redeem this warranty, he was told that it did not apply to his cracked faceplate at all. My fiancee took it up with higher management, and they were very evasive, unhelpful, and honestly quite rude. They were not even willing to explain why it was not going to be utilized, but basically said that we were screwed.
I am extremely dissatisfied with the sales force at Best Buy, not only for their attitudes, but for lying to us, just in order to get us to buy this supposed protection plan.
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