I switched to t-mobile more than 2 years ago because I thought that they had great customer service, and they did for a while. But starting more that a year ago when I moved to a heavily populated area of Utah I noticed a change at t-mobile.
I was very patient dealing with dropped calls in Utah! I was unable to maintain many calls longer that 1 minute and patiently called and recieved poor customer help while trying to resolve the issue.in the end I payed hundreds of dollars over the course of more that 8 months for a service that did not function.
Also I was required to send in my phone model that I was very fond of multiple time, as they tried to blame the bad coverage on the phone. After learning that wasn't the issue they exchanged the phone I purchased and really liked for another phone that I can't stand, and they gave me option to obtain again my original phone.
Now for part two... I recently was charged more than $180 in long distance, to Canada I find out without any notifications or warning. When When I contacted the customer service center I was treated rudely and without care, I was shocked to see that they customer service had gotten so bad.
I talked with a manager and several reps.in the end they said that they could do nothing besides apply a one time offer of a $ dollar credit. They acted like that was a big deal, and made some other rude comments. Any ways I share this only to warn other consumers of the practices, and the way t-mobile deals with their customer.
Needless to say I am currently looking for another provider that cares for their customers.
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