I was told by my apartment complex, per my rental agreement, I had to pay National Water & Power (NW&P), a utility management and billing company for allocated water service, sewer, trash and that based on only 2 tenants in my building my bill would run $20 per month.
My bill has done nothing but gone up every month ($40 this month), contrary to what the leasing agent assured at the time of lease signing. There is a "service fee" and an "expedited payment fee" attached to each bill. I pay my bill online each month am required also to pay an additional "convenience fee". These meritless fees are ridiculous and require no explanation by this company. They are not even clever while fluffing the bills of who knows how many victims to take monies not even earned!
The bill does not come in the same time each month. The billing cycle is totally random, which probably helps them to extort a late fee from anyone who need to work with a routine billing cycle like the rest of billing world. NW&P say they bill when the utility bills them, saying they receive there information radomly, but funny how that, in addition, to everything else is completely unverifiable.
The description portion of the bill is BLANK, meaning there is no description of your water, sewer and trash fees are assessed, which fluctuates, always increasing.
I must pay this bill or be evicted from my apartment home. I called NW&P, to get an explanation of my bill, but everything was confidential! We can't tell you how we came to these numbers without the permission of your complex to do so, but expect payment without explanation. What I did find out is:
The Apartment Complex is supposed to take a percentage of the bill (this also was confidential) and pay it themselves towards lawn maintanance and pools. The rest is billed per building, not individual usage, and then divided among the units in that building. Do I pay for service in the empty units, too? What is my building useage? I am sorry, but that information is confidential. Everything pertaining to the bill and how it is billed, except for the Net Amount Due is confidential!
Can you imagine paying your power bill and the power company telling you that you must pay the bill without question becuase the watts used and the price per watt is confidential!?! Ridiculous!
My only recourse would be for the apartments to provide me the information or to allow NW&P to give me the information. There are over 1,000 units in my complex. I don't see how I could possibly handle that kind search and find mission every month, assuming I would even be given the information by either entity.
This company is nothing but a self created and useless entity, acting as a middle man between the apartment complex and the actual utility company that serves no other purpose than to make money by ripping of the tenants who cannot get anwers to any legitimate billing questions any other normal utility statment would provide.
I am very tempted to move when my lease is up because I am so disgusted with the allowance of this company's ridiculous practices.
Jenee
Phoenix, Arizona
U.S.A.
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