I was a very happy Alltel customer. I never once had a problem with Alltel that could not be resolved on the first call. On a scale of 1 to 10, I would have rated Alltel at a 9.8. My contract with Alltel was bought out by a company called Verizon Wireless. Everything has gone downhill. Their first correspondence with me was a letter stating that my service would not change or be interrupted. Nothing could have been further from the truth.
First, they started charging me for my mobile backup, which I got free with Alltel. They said if I wanted it, that I had to pay for it. So I did. When I tried to use it, they told me I couldn't. I had to manually enter over 400 numbers by hand. Five phone calls later, the mobile backup was credited back to my bill and they still continue to charge me for it and I still call to dispute the charges. Why are they charging me for something they wouldn't let me use?
Then, they notify me that I will no longer get bonus numbers for being a loyal customer who has always paid their bill. (This was a change to my plan that I did not consent to).
Next, I notice that we are way over our minutes and so I go look and I see this number: 777-000-0001 over and over and over on my bill. Each one is for one minute only. I am paying for unlimited texting. I find out that this is airtime they charged me to receive the texts. If I am paying for a text package, isn't this charging me twice? I never experienced such crap in all my life. I hated AT&T, but even they treated me better than this. After repeated phone calls about it, I emailed them. They replied in that email (and I have saved it for legal purposes) that it was their right to charge me twice for the same service. They also told me that while they did not have to abide by the Alltel contract, that I did. What hypocrites! I will strongly advise anybody that reads this not to do business with this company. You are better off on a prepaid plan such as Boost, straight talk or better yet, Cricket (if it is available).
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