Jim Wilson sent his crew out to my home to install a new plenum on a/c unit #1, replace a drain pan on unit #2, to seal all the ductwork, and to service both a/c units. They came out and built the plenum on site and had it installed by 11am. At that time, Matt told me that the only work that he had completed was the plenum and that he needed additonal help to install the new pan. He stated that he would return in a few hours, so I did not return to work that afternoon and waited for them to return. Ater a few weeks had passed, Jim Wilson called and apoligized for his guys not returning to complete the repairs and said that he was very busy and that he would get to as soon as he could. I did not hear from him again until late September of early October. He stated that he had completed all the repairs except for the drain pan. I explained to him that was not correct, his guys only installed the plenum.
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