The technicion came out and fixed my drain problem. He was courteous and on time. The problem was while he was up in the attic the plenum was knocked off the unit and I know things happen. I don't believe he would do it intentionally and I believe he would have fixed it if he had realized it. Here's the thing for the month of July my a/c KW usage jumped from 900KW to over 2000KW. On my bill it clearly shows July to be under 1000KW. I called the owner and asked to reimbursed for the difference for my a/c bill. He stated he did not believe his guy knocked off the plenum because he would have fixed it right then. Andrew said he wanted to come out and look at my unit. He came 3hours and 10minutes after the appointment. Stating the traffic was heavy. I viewed the traffic cams in the area he said he was in while I was waiting for him to show. There was not an accident, and traffic was flowing at normal speeds. He came to look at the unit and said I needed to go back to the guys who installed the unit years ago. It was their fault because of mistakes they made and it might have fallen off but his tech did not cause it. The plenum was attached before he got there and not after he left. On Friday morning I faxed him my a/c bill so he could see the KW usage difference. I have not heard from Andrew (the owner)
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