During Sept, I placed an order with Supra Telecom that was to make them my long distance company. On my next bill, I was not billed for the service or for any long distance calls. I contacted them to find out what was going on. They indicated that indeed, I was not yet their long distance customer... They were running behind, but they would take care of it shortly. "Shortly" passed and I still was receiving long distance bills from AT&T. I called again and was told that the orders were not being filled due to the law suit, and that was why I was not yet their long distance customer.
On my statement for billing period ending February 25, I was suddenly charged for the LD service charge for a total of 4 months. This was a relatively small amount... Only $13.37. On this same bill, Supra also charged me in advance for long distance service for the next month, a new higher price of $4.95 per month. Along with the statement, came a notification that all service orders placed between 9/9/02 and 11/30/02 will be filled within the next 15 business days. So my order hadn't yet been processed according to this notificaation.
The customer service contact indicated that I would have to prove to them that I had been paying AT&T for long distance service during this time before they would correct my bill. After asking to speak to a supervisor, and a short wait on hold, I was told that the supervisor "was in a hurry and would have to call me back later". Anna, the "only"supervisor, did not call back at the time she indicated and I have heard nothing yet.
SO THE POINT IS, how many other customers had similar charges slipped onto their bill, which were not caught by those customers! Lets see...$13.37 times a few hundred... A few thousand... It could add up to a great deal of money that was being "accidently charged to people" who had not yet received the ordered service.
IF YOU ARE A SUPRA TELECOM CUSTOMER, WATCH YOUR BILLING VERY CAREFULLY! You might be accidently overcharged as well.
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