In April 19th I signed a one year contract with AT&T Wireless. I was promised by the sales person through a verbal and a written agreement 600 any time minutes plus an additional 200 any time minutes, free long distance, free roaming, free night/weekends. I asked the sales person if the long distance plan included calls to Puerto Rico (USA). The sales person stated that that it did. Two weeks later, I went ahead and added a second line to my existing contract so that my wife and I could share the minutes. They also gave me 1,000 any time mobile-to-mobile minutes. I was very happy with my new plan and all kind of free stuff like rebates and equipment.
To my surprise, when I received my second invoice, I found that calls to Puerto Rico were not covered and were considered long distance charges. I contacted Customer Services just to be told that there was nothing they could do. So, I wrote a letter to the corporate office. A corporate Customer Service Rep said that she would find me a plan that would meet my needs. But she didn't.instead she offered me an up-grade to a more expensive plan for which I would also needed to buy new phones because the free phones I was given were not compatible with the new plan I was offered. I declined this offer. She stated that AT&T Wireless would release me from the 1 year contract without assessing any penalties at my request. The Corporate Servive Rep said nothing about credit for the calls to Puerto Rico. To which I agreed. I stated that I would research a plan with a different company.
Two weeks later while I was still researching for a plan with a different company, my wife moves to Florida and took the AT&T Wireless phone. What else could go wrong? She was in the states, my contract had free roaming, free long distance, and free nights and weekends. Well, it turns out that my wife had been put on a different plan other than the one to share the minutes and of course roanming or the free night and weekends was not free. Get the picture?
If you don't get the picture... Let me put it very simple... For two weeks of calls from Florida I now owe AT&T Wireless $1,070.04.
I contacted again Corporate and corporate's response was "we can still put you in an up-grade plan so that roaming for your wife would be free, but the initial offer of releasing me from the 1 year contract was not available." The Corporate Customer Service Rep further stated " I act as a customer Service Rep and a Business Rep, right now I am a Business Rep..." "You knew the plan conditions all along."
I am mad as hell and wish I could do something about it! I feel I was deceived. What can a little and ordinary person do against a giant such as AT&T? I feel powerless and helpless. If there is anyone going through the same nightmare I am going through, please advise.
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