It has happened on more than one occasion and at two different Wal-Mart locations in the Dayton, Ohio area. I'm sure I'm not the only one and I'm sure this is happening all over the country at different Wal-Mart's.
The cashier gives attitude and lip to customers. Yes you read it right, back talking and then talking crap about you very loudly to the next customer in line with the same race as themselves.
Yesterday my wife and mother-in-law visited the Wal-Mart location in Englewood Ohio. My wife was ready to check out. She went to lane 7 which had its light on but no cashier was there. Lane 7 was very close to the infamous "U Scan" in which two cashiers; the U Scan cashier and the lane 7 cashier were standing and talking. My wife waits approximately about 3 minutes until she approached the cashiers standing around talking and asks if anyone was working lane 7. One of the cashiers responded, "yeah, I is!". My wife said, "Well I have my things ready but I did not want to unload until I knew this lane was open or if someone just forgot to turn off their light". They the cashier rudely said, "Well, I didn't see youz there". My wife and the cashier both walked back to lane 7 in which the cashier started to check her out and didn't speak one word the entire time. My wife also had to turn the "bagging mechanism" to get her bags because the cashier was too lazy to turn it on her own. Then when she was finished checking her out, the total was on the screen but the cashier didn't say anything (like, your total is...). My wife then had a 30 or so second staring contest because she was at wits end with the rude employee and was not going to pay until the girl spoke. Then finally the girl rang out the total and again it was very rude. My wife immediately went to customer service and spoke to a manager. The manager apologized but that was it. Then walking out the girl was speaking very loudly to the customers after my wife about how rude and inconsiderate her last customer was and how "feed" up she was with those people. Sorry if I'm wrong but I'm feeling a little racism out of this cashier.
This was basically it, there will be fallow up and a continued beating on Wal-Mart and believe me I will not tire on this one. Reason being, this was almost the exact same scenario that happened to my wife and I at the Wal-Mart location in Kettering/Moraine Ohio back in 2005. The same results were in this scenario. Notified the manager, called corporate and guess what, nothing happened.
It is very sad and discouraging to be a part of America in today society. I understand that because of certain issues in the past and how people are so "sue" happy that companies are a lot tighter on rules and that they cannot act on employees like they use too but come on, it has gone waaaaaay to far. If you are a certain color skin and get fired the NAACP will be there the next day. If you are the other color skin and get fired, a lawyer will be there the next day. Customer Service in today’s society is dead and I think long gone. There needs to be a TON more websites, blogs and social media that tend to these topics and put out bad names for these types of companies. I know there is a small amount of people that boycott and disagree with companies like Wal-Mart, but maybe with the blogs and other sites, people will come out of there shell and let these companies have it and hurt these companies in a way that they can actually realize a problem and take care of the situations.
This is just one of many complaints that I could write about but the severity of the situation I felt needed to be talked and wrote about. I would encourage lots of others to use this website and post there dissatisfaction with Wal-Mart and any other company big or small out there to get the work out of how poorly customers are being treated.
Thanks for everyone’s time and I hope more "Customers" will follow.
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