Like other reports here, I too sent an item with UPS and was refused reimbursement for the damages, and they stated it was due to an improper packaging. The unit shipped was a turntable that had to go to Canada. It was double boxed and left open for inspection by the UPS/Staples store where it was shipped from. After inspection, the unit was taped up with their shipping tape and extra insurance was also paid for.
Upon arriving in Canada, there was a long delay before the customer was even told to come and get it and pay an additional $40 in custom tariffs. Upon opening the boxes he noticed the damage and promptly notified UPS and me. He stated the boxes where not damaged but the side of the turntable was crushed from an apparent drop on its side. If the box was damaged then I could see that maybe the box was insufficient, but it must have been dropped on its side from a fairly high distance for this kind of damage.
UPS never came out to inspect the unit but refused to pay anyway stating it was not properly packaged. The customer had photos of the damage which were sent to me. I then contacted Ms Branch at the UPS HQ in Atlanta, and sent her a detailed explanation of the UPS issue and included the photos. She stated someone would look into this.
It was referred to someone else at UPS and several months had passed with no resolution or any kind of contact to me or the buyer.By this time, the customer had given up on receiving any kind of help on this from UPS and got rid of the unit.
It is sad when a company treats its customers this way. As a business owner, I rely on shipping items worldwide, but I will never again use UPS.
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