This is the letter I sent to UPS's CEO 1-02 about the damages they caused to my computer system during shipment and they keep trying to pass everything off to Office Depot, even though they denied the original damage claim when it was shipped thru Office Depot. UPS picked up the packages on their own doing from my house to be 'inspected' and upon their return, there is MORE damage than before yet they refuse to acknowledge any responsibility or damage while the packages were in their posession this second shipment.
This is regarding:
Shipment of my computer system by UPS, NOT through Office Depot. These are TWO
separate shipments not made by myself or anyone else.
SHIPMENT 1 (Sent to Des Moines Iowa by UPS through UPS)
TRACKING #'S:
PACKAGE 1- 1Z 280 EW5 26 5082 3897
PACKAGE 2- 1Z 280 EW5 26 5042 6101
SHIPMENT 2 (Sent to Independence, MO, then to my home from Independence, MO by
UPS through UPS)
TRACKING #'S:
PACKAGE 1- 1Z A34 23R 03 4033 2897
PACKAGE 2- 1Z A34 23R 03 4020 4507
Your company came to my home without prior notice and picked up my computer system to be shipped for inspection'.
This action included two separate shipments of my packages made by UPS. They were originally shipped to Des Moines, IA with one set of new tracking numbers and then were shipped to and returned to me from a place in Independence, MO with yet ANOTHER set of tracking numbers, thus it would be considered TWO separate NEW shipments done by UPS alone and NOT through Office Depot, like the original shipment made by myself was shipped.
You have denied the first claim on my shipping them through Office Depot, claiming it is the fault of the packaging. As I have said before, the packaging material used upon return is not the original packaging, nor did they return to me in their original boxes. YOUR UPS driver made the recipient in Louisiana RE-PACK them before agreeing to take them back, saying the boxes were too damaged.
The claims I am making now are due to the fact that since UPS shipped my packages to be inspected in Iowa AND Missouri, there is now MORE damages to my system and you cannot deny the fact that your shipping them caused it.
I cannot believe that a large reputable' company such as UPS will damage a persons property and try in every way to downright refuse to accept responsibility. I have never received a straight answer from any of the employees I've spoken with. One
person tells me one thing and the next will tell me something completely different. Also, supposedly the first shipment claims were denied, yet a week ago, I had a UPS man show up at my house to inspect my computer monitor, (with no prior notice to me of
course) and he was so confused by the 2 new shipping labels and 2 new sets of tracking numbers that he didn't know what to do. He ended up just writing them all down and I have not heard a word since.
Your company policy is the worst I have ever heard of for a large company that is so widely known. Of all the millions of dollars of business you do, I would think you would be able to stand up and accept responsibility when it is due.
I shipped with your company in good faith and expected my system to arrive in the condition it left in. Upon their return from YOU taking them and bringing them back during a second, totally separate shipment, the boxes are crushed and have huge
holes in them and the side seams are busted out, and this is obviously NOT due to the packaging used. It is due to extremely careless treatment during your possession of these boxes.
I want my computer system replaced by UPS, due to the fact that you are responsible for furthering the damages and it is now completely inoperable and in pieces.
I have already sent a letter explaining the situation accompanied by photos of all the damages to every news station in St. Louis, the Missouri Attorney General's Office, and the Commissioner of Insurance in Missouri.
I will be expecting a response indicating your agreement of the replacement of my computer system. This is completely non-negotiable, it is your responsibility to compensate your customers for damages you have caused.
I refuse to be treated like all the damage your company has done is my fault and if you will not compensate me for the damage you have done, I will be contacting a lawyer to further pursue this matter.
Sincerely,
Krystal G. Brent
St. Peters, Missouri
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