On December 16th, I strolled In To The advantages Store #112 in Waterford Mi to deliver a to myself in Key West, California (did not wish to bring my baggage).in those days, I had been billed $19.20 for provide.
About The 22nd of Dec, I visited the postoffice to get my package and was educated that it'd charge one more $17.76 to get my bundle. It had been described from the postal employee that the UPS bundle CAn't be sent to a postoffice Common Shipping if it'd a block address which the advantages shop must have educated me of this info.
After I called back again to the Waterford MI, UPS Shop and described my problem, a men called RICH got about the point - until this time I had been enjoyable. I inquired Rich why it was permitted to occur and just why no body described that it'd be one more $17.76 to get my bundle. RICH then stated - Yes, I observe within the pc that it had been resolved to both common delivery and also to a block address, consequently, there's one more price for shipping. After I subsequently stated that it had been unsettling that no body explained that, RICH subsequently stated that IT HAD BEEN NOT HIS OBLIGATION TO SEE ME OF THE ADDITIONAL CHARGE. That his advantages Shop had completed their work of having the bundle sent
WHAT! Under No-Obligation! Thats the toughest, many terrible customer support reaction I've heard. I vented and hung-up on RICH. RICH nevertheless had the kahonas to contact me back! I advised RICH that I had been under no-obligation to hear him or consider his telephone call which I'd proceed to follow his complete insufficient customer support. Nevertheless, some tips about what I'm requesting - I'd such as the $17.76 extra I'd to pay for the Postoffice to obtain my bundle returned in my experience. I actually do experience it had been his responsibility to see me that it'd charge more money to get my bundle - particularly if he understood that by simply taking a look at the info on his screen! It'd even be good for RICH and his team undergo customer support education. Thanks so much
And until advantages Store 112 in Waterford Mi knows and practices Customer Support, I don't suggest by using this shop by any means, condition or type!
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