I purchased a brand new top of the line Elite Kenmore (well over $1,000) at the Sears Outlet center on Sherman in Novemeber of I moved into my home and plugged it in for the first time at the end of December, it never worked, the repair service came out and told me they would order a part that would take weeks to get so
I complained to the very nice mangager at the outlet center. He had another refridgerator delivered. That unit worked for a few months and died, the repair man came out and replaced a part. Again the unit broked and they told me they could have a repairman out in about 10 days!!! 10 days with no refridgerator in the middle of summer. I have a family with kids. I then talked the service center into coming out about 3 days later, they never showed when they were supposed to, the service center called at 5:00pm to say they were not going to make it (after I stayed home from work all day) I told them they better come, I had stayed home all day waiting.
Finally that evening they sent a service guy out that was clearly not happy to be there. He told me I needed a part that he didn't have on his truck because he had gone through 3 that day already and he would have to order it, should take a few weeks to come in. So a few weeks without a refridgerator!!! I asked him when they considered a unit a lemon and he told me it had to break down 4 times in 3 months, something absurd like that.
So we are waiting weeks, eating out, losing hundreds of dollars again in spoiled food.
These people are terrible to deal with. I suggest you NEVER buy an appliance from sears, what good is a warrenty if they make you wait for weeks on repairs? The service man was clearly over worked and not enjoying his job. I asked him why someone with a part on another truck couldnt just bring me one. His answer "thats just not the way it works" So the part I need is here in San Diego on other service peoples trucks but I wait for Whirlpool to deliver to the service center anyway. I did talk to the service center again today and they said they would call me back with info on when the part should be sent to them, never got a call back.
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