Complaint / review text:
I am a long-time subscriber to "Threads" magazine distributed by Taunton Press. I always renew my subscription for three years each time, so I was surprised to recieve a "Notice of Renewal" from Publishers Billing Association. My renewal is not due for another year, and I always deal directly with the magazine.
According to the notice, I could "lock in the lowest rate we can offer" a $72.00 for one year! This is nearly 3 times what I normally pay.
I called customer service at "Threads" and asked about this billing company. I was told that PBA is not authorized to bill for their magazines. I also wanted to know how PBA got their mailing list, since many of my friends who also get this magazine had also gotten renewal notices. I was told that they "were looking into it."
Calls to Publishers Billing Association customer service number gets a recording saying "all our lines are busy, please contact us by e-mail or call back at another time." The voice mailbox does not allow the caller to leave a message. So, there is no way to talk to a warm body at PBA. Big surprise there!