Complaint / Review
American Cash Awards
Refund Requires Check Copy With Endorsement, Calls Put on Hold

I was rushed into buying Entrepreneur Magazine. I decided against it after the dust settled the same day, so I mailed in the required information the next day to cancel it and get a refund.

One month later, a card told me it was canceled, but to get a refund I had to supply a copy of the check, including the endorsement stamp on the back. I went online to get the check image from my bank, but there was none. The bank then looked for the actual check. There was none either.

I called the number they gave me for any questions: 1-888-888-9025. They answer on the second ring, with one of about three different voices that seem to rotate: "American Cash Award, please hold." Then they never come back. I found another number they listed, 1-303-674-8252, and called it. Same result. I know it is a machine answering, because as soon as it picked up I began saying "FBI," and they still put me on hold.

I am going to try to contact them by email at [email protected] after this, but I am not expecting anything. I think I shall contact the FBI. Or does a complaint site do anything more than provide a space to complain and be viewed before people do dumb things like I did? I guess maybe I need the Entrepreneur after all.