I had long been a Verizon Wireless customer since but in 2009 when it came time for me to renew my contract and get a newphone, I had been told inaccurately what that plan was, being to includefriends and family at 700 minutes, that was my catch between doing eitherverizon or ATT, and when I was told I couldn't do friends and family at 700minutes, I dropped service and returned my phone (which I verified first with asales rep from Verizon Wireless directly that I have 30 days to terminate whenI was attempted to set up the friends and family and was furious that I'd haveto add another 20 dollars to my monthly to get it! I don't need friends andfamily if I have 700 monthly minutes! Unless of course Verizon is calling meEVERY day and using up all my minutes by having me on hold and calling me forthis bill that I am not liable for as a customer since I returned the phone bytheir 30 day contract termination agreement!). When I returned my phone to BestBuy, they terminated my Verizon services and transferred my number to my newATT phone I had just received, as I had requested, and I asked if there wasanything else, and the answer was no. I have spent countless hours on the phonewith Verizon, as they force me to start over at the beginning of the entiresituation at EVERY call because they have not once read the remarks, or if theyhad, not one prior representative recorded any... I have had NO difficultiesreturning the phone, I handed it directly to the very man I bought the phonefrom! Within 12 days of purchase! Not even half of the 30 day agreement!
So now I am being charged for an early contracttermination fee by Verizon because they claim I have not returned the phone, while the phone was returned to Best Buy, they sent it to a supply center orsomething, which then sent it to manufacturer, so at this point, Best Buy onlyhas the receipt that I returned it, which is all they retain! So as such, Verizon Wireless is STILL calling me, EVERY day, at either 9 am or at 8 pm, eating up my ATT minutes like a rabid starving pack of wolves, costing meadditional money, causing me undue stress, in a time of my life that everythinghas fallen apart with deaths in the family, my failing health, my studies beingaffected greatly, I simply don't have the time or the energy to be dealing withthis COMPLETELY UNACCEPTABLE SITUATION! My part as the customer ended as soonas that phone left my hands into Best Buy's possession! I am NOT the customeranymore, Best Buy is! They should be calling them every day, NOT ME!
They even had us on hold foralmost 2 hours discussing with the man that I bought my phone from, theyprovided the dates of return, they said that I returned it to them directly, and the Verizon supervisor just stupidly, and yes, I mean stupidly, as if shelacked the mental cognizance to even be able to answer "hello, what isyour name?" without 5 minutes of thought, that's how slow she was toanswer my questions when the manager at Best Buy gave me the phone! She told methat one remarks said I had difficulty returning the phone! I said, I had NONE, I handed it directly to the person that I purchased the phone from! There is nodifficulty in that! Why did it take this supervisor 5 minutes pause beforesaying "ummm, well, ummm... The remarks... Uh... Said that... Ummmm... You had... Ummmm... Difficulty... Uhhh... Returning it... Ummm... So... Ummmm... Uh... I can't... Uh... Ummmm... Uh..." That was theconversation! I had to hand the phone back to the manager at Best Buy before Istarted screaming at her or just threw the phone across the store... I havebeen dealing with these phone calls for over 2 months now. This is completelyunacceptable.
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