Complaint / review text:
Newport News has the worst customer service on the planet, and I will never order another item from them, as long as I live!
This summer I ordered a dress from their catalog. I never received an order confirmation, but received the dress within a couple of weeks. It was not even close to the color it showed in the catalog so I returned it. After waiting 4 weeks (more than ample time) for them to credit my card, I called and they insisted they had up to 6 weeks. Well their website says 30 days. This alone is ridiculous - it's not THAT hard to run a credit through on a credit card these days. They are scamming anyone who has to return things - they are riding on your money as long as they can.
Foolishly I ordered some other items from them recently and they were too large, so I sent them back for exchange. My package tracking shows they received it on 11/04/09, yet, no confirmation of them receiving it, nothing on their website indidating there was an exchange in process. So After a week, I called and waited on hold for 15 minutes. Of course the girl who answered the phone could only say "it takes 6 weeks".
Okay, first of all 6 weeks does not equal 30 days. They need to straighten that little fact out RIGHT NOW. That's more like 4 weeks. She was able to confirm for me that I had returned 3 items, but I would have to "wait" the six weeks to get my return.
Then she got rude, and told me she wasn't the return department. Okay, then why the hell did they put me through to YOU instead of the return department. So inefficient, ineffective and useless.
If and when I ever receive my exchange items, I will NEVER purchase another item from Newport News. Furthermore I will go on a personal crusade to see that none of my friends or acquaintances are duped into buying from this total scam of a company.
And for you snippy little customer service people who have left your smart alec replies to previous complaints - just keep it up - you'll help run your company out of business and you won't have a job to whine about anymore!!