I was very excited to order from Newport, as they had cute merchandise and great deals.
I placed an order and was very unpleased with the quality of product. It seemed to be poorly assembled and made of cheap fabric. So, I sent the order back.
I spoke with customer service and was told that it would take up to 6 weeks to receive my money back (about $299.00). So I waited. I called several times afterward to check the status of the order and was told it was still processing.
To my surprise, I received another package. It was merchandise from Newport that I didnt order. I called the customer service line to inform them of their mistake. The agent apologized profusely. They told me that there must have been some sort of mix-up when processing my return. Supposedly, it was an exchange I requested. This was not the case at all!!! I requested that notes stating that I did not order this merchandise be documented on their system. The agent then asked me to send the merchandise back and to wait for my refund.
Weeks went by, and again, I was in the same boat awaiting my money. Several weeks went by. I called customer service periodically. They gave me the same BS story that it can take up to 6 weeks to process a return.
Roughly, a month 1/2 went by and I had not heard anything from Newport. I took matters into my own hands and disputed the charges with my credit card. They investigated the incident and told me that the dispute was legitimate, although, Newport had 90 days to dispute the claim. 90 days went by and not a word was heard from NP.
After the period of time, my credit card reversed the charge on my account.
(I got my money back)
Almost a year went by after the nightmare. I had not heard anything from Newport. Not a call, email, or letter. Then, I began receiving calls from a collection agency in an attempt to recover the $299.00 that I supposedly owe them!!!
I've spoken with several customer service agents that have told me two different stories. 1) NP has no documentation of the issues associate with this order at all (only the fact that I owe $). 2) They never received merchandise from me (2 different stories that dont make sense at all). Upon several occasions, I have also requested to speak with management, but was told that the highest individual I can speak with is a "Specialist", or I can write a letter to management. Ive gone through the story numerous times and have gotten nowhere. They continue to treat me as a criminal and claim that I owe them the full amount of $299 despite what has occurred!!!
Never do business with newport news clothing catalog!!!
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