I had ordered a pair of boots in October RECIEVED THEM 4 WEEKS LATER (sorry Newport News you were way too late, now I would not onsider having the boots.) - I found another pair elswhere that I had ordered after I oredered them and didn't need to get express shipping to get them way sooner than the slow Newport News' order came in. - So I returned them through UPS. I kept checking the tracking to see when they recieved my return. They recieved it on Novembr 20. I had wrote CS to see when I would be credited. They tell me 6 weeks. I asked why and could not get an answer. I was just told it takes 6 weeks with no explanation of why. Not very upfront honest or professional in my book. AI have had it with their not sending me email confirmations too. And when I have tried to log in to my account, at times, I couldn't even log in. They have changed since 2006. They must have been sold to some real loosers or something. My advice is don't order anything from Newport-News unless you know you will end up finding satisfaction with it and keep it, cause it's hard to get anything returned. And you'll have to call the 1-800 # to get a verbal order confiration, because they have a lie on the website somewhere that says you will get one email.
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