I have so many complaints I really do not know where to start, My suitcase was stolen all because after I asked the staff (Martha) at (HOS) if I needed to check my suitcase in she responded no and proceeded to ask if I had my name on my bag my answer to her was yes, she then told me to proceed by getting on the train and give my suitcase to the conductor after boarding the train I watched the conductor Steven place my Large Burgundy Suitcase in the Cobby in Cart #2.. When I made it to New Orleans I exited the train and was told by Steven to go inside the train station inside of New Orleans and wait for my suitcase my suitcase was not found, after I notified the service tech in Bag Handling and went with him to recheck the train my suitcase did not turn up, I was very upset being that I have been given very inaccurate information I even have a witness that heard Martha at the HOS station tell me that I did not need to check my bag in, in New Orleans one of the Amtrak employees blatantly stated that their are lots of kleptomaniacs that ride the train and that more than likely my suitcase was stolen... How foul is that I will be contacting a lawyer and reporting Amtrak to the BBB I can't believe that in these days we are living in, that anyone riding on the train can take other people luggage... I also spoke with Kathleen in Customer Resolutions who was not a help and refused to give me her last name... I will follow up with a lawyer... My reservation #89373
0 comments