We got a sail on Circus earlier this season.included in the providers, we registered for that transport choice that involved Collection/Move in the airport the times of departure and debarkation. The charge for it was $160.
The Carnival customer support representatives informed us we'd be fulfilled in the airport by organization reps and obtained by Carnival transport straight to the vessel in the pier.
We reached the airport in NY about 10 minutes early. After waiting half an hour, no body from Circus came. We named Carnival customer support and were informed the repetitions arrived on-duty at 11am (it was at 10:45am). By 11:30am, no body from Circus came. We again named Carnival customer support and were informed the repetitions could be there soon. After another time of waiting, no body from Circus came. The NY Port Expert customer support representative organized to get a truck support to consider us towards the vessel. That van created 4 stops over one hour 5 travel-time dropping-off additional clients before we ultimately visit the vessel. But we were really grateful the Port Authority was there to assist where Circus failed.
While about the sail, we ended from the customer support table to inquire about return transport provided the issues inbound. The repetition assured us that there could be Carnival people in the pier whenever we debarked, and there could be transport towards the airport as guaranteed.
Whenever we debarked, there have been no Carnival representatives who understood something about transport. We requested several Carnival people, however they had no idea. We ultimately discovered another truck support that will consider us towards the airport.
Provided poor customer service and also the cost for this undelivered support, we published a notice to Circus. The reaction was they were having difficulty using the companies who supplied the introduction and transport support. Which was the reason for the possible lack of support. These were sorry it happened.
We then published a notice towards the Leader (Mr. Gerald R. Cahill) describing the bad support and also the similarly bad reaction. The response notice stated they it had been discouraging to understand of (our) ongoing frustration. Although (they) have recorded (our) issues, (they) should respectfully decline (our) request payment. That payment was my $160 back for providers not supplied by Circus.
Continuing my frustration, I published again to Mr. Cahill. The reaction from another Visitor Treatment worker was they required the goodwill of the visitors and had informed the supervisors to get remedial action.
However they also stated: Although we benefit all feedback from our visitors, we ought to currently think about this issue closed. They completed by stating they wished we'd permit them the chance to restore our patronage.
Quite simply: quit worrying, Carnival doesnt care.
Undoubtedly a return of the cost for support never obtained might have been an excellent start. However the obviously cavalier reaction to their disappointment to supply shortened support talks louder than any well crafted notice dismissing a clients issues.
We sail each year. It was our first sail with Circus. It'll even be our last. To include insult to damage, we've been stockholders of Circus for a long time.
I really hope that is useful to visitors of the website.
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