OK, I first bought into the whole Satellite radio thing 4 years ago. I joined up with XM Radio and got a Delphi Roady XT and was fairly happy. I had discontinued my year long commitment due to financial reasons. Last week, I got an email about a "great " new offer from Sirius-XM. So I took em up on it and wanted to reactivate my Roady XT.
Needless to say I ended up calling for help, and spoke to a woman that sounded Indian (like from India). She said I needed to upgrade my receiver and they had an excellent offer for a reconditioned Xpress and another deal on service. I agreed, she said it would only cost $9.00 to do all this plus my monthly service fee.
I had to run to work after that, and had my Roady XT all plugged in and it worked! WOW, so I thought $9-new receiver, big deal. Today, 9/30/09-I checked my bank account after this box arrives with my new receiver and I have multiple charges (2 for $25 and 1 for $80).
I called XM and spoke to a man that sounded like he was talking in a fliter or something. I explained that all I wanted to do is mail back all this unnecessary stuff and be credited-but continue service with my Roady XT. He said, "you ordered the radio, that's why you are charged this way"??
Then, he finally agrees to transfer me to the returns dep't and keeps me on hold for over 30 minutes-Before hanging up on me. Who runs this company-the post office? I have sent emails to the Better Business Bureau, Sirius headquarters, and tomorrow I will mail one to my state Attorney General's office.
This company needs to answer to someone, obviously not me the customer-for their outrageous business practices.
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