Complaint / review text:
In late 2007 I purchased a Sirius Satellite Radio after listening to one a frind of mine had. I decided to purchase one and service. I was told at the time if I paid for a "lifetime membership", that I would be entitled to XM Radio at no extra cost, once Sirius took over XM Radio. Because of the offer, I made a life time purchase.
I contacted Sirius Radio Customer Service to have XM added to my channels. I had a CSR tell me that I was "misinformed" and if I wanted XM added to my channels it would be another $100.00 for a lifetime of XM channels. I had a hard time getting the CSR to let me speak to a manager. After getting nasty with him, I got a floor manager to speak with.
I talked with Alpha Palandangan. He told me the same thing, that I was "misinformed". After a "discussion" about it, Alpha tried to tell me that some of the CSR's are sometimes new and don't know everything they should. I told him that was BS, if a person didn't know what they were doing then they shouldn't be on the phones. Alpha agreed and apoligized.
After not getting any help, I asked for the address and phone number for the main office of Sirius Satellite Radio. He wouldn't give me anything but a PO Box address and told me I had to call back on the 800 number. I aske dofr the CEO's name of Sirius and he wouldn't give me that either.
I should mention the friend of mine that had Sirius was also told if he payed for a lifetime membership that he would also get free XM channels when Sirius took XM over.
The long and sort of it is, we were lied to in order to get us to pay for a lifetime member ship. Stay away from sirius radio!!!