I recently found Service Magic on the internet as a company which "screens" contractors and supposedly puts them through a rigourous check. (I was seaching for a contractor who could pour an addition to my existing driveway. I received the name of one contractor through this agency. I contracted and paid for a 4 inch deep concrete addition. I received a 3 inch addition!
When I called the complaint department at Service Magic, the representative seemed very concerned to help me. Then I was referred to a "specialist" named Holly. She proceeded to put me through three months of requests for photos of the "work" done, faxing the contract, e-mailing information etc. I provided everything she requested from me, in good faith, and was patient.
She needed to have estimates from other contractors who could repair the shotty concrete work done by their client. I provided all of that.
Bottom line... Four months of complying with her demands and she told me that she was closing the complaint. (The policy of Service Magic is to review problems and are permitted to allow up to $500.00 to compensate and/or repair inferior work.) She said that my problem didn't qualify for any monetary compensation because the concrete workman said that I wanted a 3 inch thick slab. (Even though I provided the contract to her, that clearly stated that I was to get (and had paid for) 4 inches!!!
WHAT??? The company is a rip-off. They falsely advertise the scrutiny of their contractors, and lead you to believe that they stand behind their workers. After months of leading you on and requesting all information... Then never plan to pay you or act as your advocate in a dispute.
Avoid this company at all costs. They do not deliver what they claim and falsely represent their policies for dispute resolution.
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