We are a contracting company out of Georgia and we were once members with Service Magic, this was about 2 years ago.
Today we found a most disturbing advertisement fraud with Service Magic using our name, our address, but their phone number. Basically the listing was found immediately under our company name, but when we called the contact number listed it went directly to Service Magic.
Here is our complaint: About 2 years ago or so we were members with Service Magic and yes, they definitley do not do thorough background checks, as we found our competitors on Service Magic, without most of them even having a license to do buisness/contract work. Needless to say, we are licensed so we felt that we had the upper hand and decided to stay with them on a trial basis. All for 6-8 months, then we cancelled it.
When we cancelled it was due to our own bad experiences with Service Magic and even a personal family experience with Service Magic that ended horribly for them, so that was it, we were through with Service Magic, and this was 2 years ago.
During the year of we hired a person to help us with some work around the home, she use to work with Service Magic from her home, fielding calls for them.
We found out quite alot of bad marketing fraud that goes on - which I am not allowed to disclose - but contractors beware!
Anyways, we hired this very nice lady, again back in 2010.
I just want to give all of you a timeline here. Joined service magic 2009 for 6 months then cancelled, hired a lady that use to work for servcie magic today 2011 January we found they are STILL advertising our good name and business, but with their contact information.
We called the number and it went directly to a lady who stated " Thank you for calling Electrical. Blah blah". We answered back, "that's interesting, because I wanted E* (can't disclose my company name) heating and air and not an electrical company?" The lady at SM answered back, "Oh yes sir, sorry about that, as the company is busy with their schedule, would you like to try "blah blah" instead and I can get you set up with an appointment right away." Ok that ticked us off.
So, they are not only using our company name with their phone number, but they are also LIEING TO THE CONSUMER - our would be customers of ours by telling them we are "busy with our schedule" and fielding them to other contractors.
After a rather lengthly conversation with this Service Magic "professional customer service rep", they promised to remove their phone number from all associations with E * (my business).
PAST CONTRACTORS OF SERVICE MAGIC— BE AWARE OF THIS SCAM and FRAUDULENT ADVERTISING of YOUR GOOD BUSINESS NAME - We advise you to immediately do an internet search of your name.
If you should locate any association with Service Magic, as you are not a client of theirs, but once were, we ADVISE YOU TO TAKE ACTION! Thank You.
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