Listen to my Story you will learn something new Thrust me ^_-:
I Change over to Vonage on 07/28/09, found out their service sucks after 14 days of having them, So i called my old Phone company back (Time Warner) on 08/14/09 and they said changes were not going to take effect until 08/28/09 which is exactly the last day of my 30ths day free trial period at Vonage, here is what you might not know listen carefully my phone company submitted a PORT OUT REQUEST and sends it to VONAGE so they can start doing the necessary changes before transferring to my old phone company since I was keeping the same phone #, (Now this is very important if you just call Vonage to cancel you account the phone # will be drop and you will not be able to get it back.)
I Called Vonage an asked them to give me the date in which they received the PORT OUT REQUEST from the phone company Im with now (Time Warner) this way I can validate if my account was send to be terminated Before/or on the 30ths day.
They put me on hold for a good while and then decided to give me my money back, I kept pushing it by asking for them to send me an e-mail validating the date they received the PORT OUT REQUEST from TIME WARNER -they said they could not give out such INFORMATION.
AT last I was told to ship the equipment back but the CUSTOMER SERVICE agent Did not tell me The following:
[All Phone Adapter returns must include a Return Authorization Voucher (RA Voucher).]
Additional information:
Time Warner told they started charging me from the time my phone line was transferred over to them
Which is was on the 08/28/09.
According to Vonage, they did not cancel my account until 09/01/09 which is 4 days after the day of my 30 day trial period which ended on 08/28/09.
(-_-) i have Proof from TIME WARNER and the date they submitted the Port out request.
0 comments