I tried to redeem an e-reward which costs $25 for two previously reviewed DVDs. The Blockbuster store would not honor them. Randy Hauck staff leader said sorry these expired a couple days ago. I tearfully explained my father-n-law passed away, and we had to rent a house so we could be close to my husband's mother and take care of things. And that we had just gotten back. My library books were overdue, etc.
He never said sorry for your loss...
"Yeah, well, here, I can't accept this".
I asked to see the manager. He said he was it.
But graciously offered the corporate phone number.
I called corporate Blockbuster 1-866-692-2789, Spoke to Robbie. I could barely tell my story the loss, etc. The Corporate ALLEGED customer service Robbie, tried to tell me I was not really out twenty five dollars since it was a reward.
Yeah well THOMAS M. CASEY, Executive Vice President and Chief Financial Officer, YOU will really be out any future income streams from my NOT using BlockBuster.
I'm taking my business elsewhere. You should too.
WTF? What are they thinking. For twenty five dollars after a family tragedy. Robbie gave me the mumbo jumbo corporate speak about they did not actually issue the coupon codes so they can't reissue. There is no special code or account they can do? How compassionate. They offered nothing. NOT MY PROBLEM.
You want a decent company. Try RED BOX. It is a dollar a day. You can reserve your movie in advance.
FOR Twenty five dollars, I can assure you I will not use Blockbuster and I will be sure to repeat how horrible they are to every one within earshot.
Hi, how you been? Fine well except my father n law died. My father n law was in a skilled nursing facility and his wife had to call 911 because they were not taking care of him... He was taken to the hospital where they discovered he only ad 6 pints of blood. No one cares any more. No one is responsible.
The employer asked the widow for $600 back that her husband had donated to charity in this last check. Can you believe that.
Blockbuster video would not honor my reward because I was a couple days late getting to the video store. At a time like this the family could have used a few laughs.
When times are bad, you find out who is decent and who is not. BLOCKBUSTER is not kind. They do not care. They Hide behind codes, etc. And do not stop to think about the person in front of them. I HAD a legitimate reward I earned. To Robbie it wasn't real money I was out. What a response.
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