I purchased a garage door opener from Sears.in approx within a year it stopped working. I went to Sears Craftsman online to see if there was anything I could do to fix it. I was told 3 different things to try and if none of them worked to take back to store. I tried and nothing worked so I took down the opener and went to Sears. I took to home store for repairs and was told they don't work on them unless they are installed. They wanted me to put the opener back up and they would come out to fix it. Oh yes, there will be a service call charge. Even though the opener was under warranty. I finally gave up and went to Sears and bought a new one. I bought another Sears so I wouldn't have to replace all the tracks. I bought one that was on sale that was the same as the one I took down. I asked if the remotes will work from the old one on the new one. I was assured that since the old one was from 1999 that the remotes will work so when I bought the new one I only got one remote opener. Well of course the remotes didn't work from the old one on the new one. What a runaround. I emailed Sears Craftsman help line where all this started and told them after all this all I want is another remote controller. They refused. A week later the same unit was on sale for the same price I paid but with 2 remotes. I am not going through the 2 hours to take down the opener and return just so I can get 2 remote openers. This company lacks any kind of customer service. I used to buy everything I needed if it said Craftsman.
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