Customer service is HORRIBLE! After ordering two chairs for our company and a month of not receiving the chairs, I tried to contact customer service several times. When I finally got through, they said they'd call back and never did. Called again a few times with the same promises of returning my call. After calling them, they finally "pulled up the info" and had to re-order. Took another 20 days to get the chairs. After two weeks of using them, one started cracking up the frame. Called again to receive an RA number to send them back.By this time the "30 day return policy" was no good in their database (which was void before I even received the chairs... Lol). After several calls and the service reps saying they'd call back, I finally called them and "acted more firm" with the service rep. She put me on hold for 30 minutes and then asked for me to send pictures of the damaged chair. Sent them and waited another two weeks. Couldn't take it anymore, I asked for a manager. After a few MORE times of that demand not working, I finally got through to one. She was very nice and acted like she was going to get things done right away. Took another two weeks and called her back. Still nothing. Another week passed... Just talked to her again today. She's "trying" to get ahold of the company that makes the chair. PLEEEASE! A good company, after all this, should just give me a return slip and deal with it on their time. This company is HORRIBLE!!! I would only recommend this to an enemy. Lol I still have yet to get our money back for the cheap chairs. ;o (
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