In February my son & I bought a $1238 mattress from Mattresses 2 Go.By March, the mattress was already breaking down, so we asked for our money back. They said that they did not give refunds, but that they would give us another of the same type mattress under their warranty.By May, this mattress had also broken down. They still refused to give us our money back, so we spent another $200 to get the best & most expensive mattress that they had. They claimed that there was no way that this one would break down. Well it is. I have sent them 2 emails requesting a refund since there are no other mattresses to "move up" to, so we can just go someplace else. I have had no response.
After $1500, my son claims that he'd rather sleep on the floor than this mattress because it is so uncomfortable.
Mattresses 2 Go claims that since a mattress is a "soft good", that they can't take returns or give refunds. I have since found out that yes they CAN take it back, they just don't want to because they can't resell it & they are out the money.
We just want our money back so we can go someplace else. This was a MAJOR purchase for us, but since it's so important to have a comfortable, supportive mattress, I saved & my son worked many extra hours & double shifts to pay for it. I've bought less expensive mattresses in the past with no problems whatsoever. We've had nothing but problems with these mattresses.
I've had the BBB contact them twice now AND my attorney contact them, with no response to either one of them.
So basically they just stole $1500 from a 17 year old kid. That is unforgiveable!
0 comments