About a week ago total card ran a payment threw my account. For 35 dollars. 6/17 i belive and the check was returned. It must if been a day or so later that someone called very agressive female, upset becayse of the return i had not known till th call and i said i will make sure it gets paid asap. She went threw a speach of how it was a new account and tat it looks bad for the payment not to go threw.
I made it know i had the money threw i dont know what happened it would get paid. About a later i called to make a payment of 50 dollars and was told by a rep that i could make a payment yet it was to early. So i waited the allowed time then called back to make the payment over the phone 6/24, the rep that i talked to that day said the funds would be alvailble the next morning.
6/25. I was oout and tried to make a transaction and the card was declined (embarassing). I went home and called the comapny who said that i had a 14 day hold because of the check that didn't go threw. I was upset because someone should have said this when i mad the second paymennt for 50 dollars which was over the amount due to pay. But no one did. I then wsa told by rep and supervisor that i need to send in statment stating that the payment was cleared from my end.
I said no i feel thats a invasion of privacy, i was willing to let them make a third party call with me on the line so they could talk to a banker. Thus because my bank is in georgia and i livee in ohio. So to have my bank fax and mail seemed extreme. So i discountined the call because the said they would not do this. I call back again and speak to someone, she states that the reason for the statment is because it had not shown up on their end a posted. Once posted the may e able to lift hold early.
So i call back today 6/27 and ask to speak eith a manager. (MIKE) gets on the line and basicly tells me that even though my account has posted the hold would not be lifted from the hold. He was not very caring and in fact smug. When i asked to be give n a complaint number he said 1st that there was not a number, i then told him a rep had given one and said itwas a complaint number. I'm unhappy with the "wishie washie" service. I mad serveral attempts to stay up to date and i got my bill paid as a courtesy the should lift the hold.
Pisted off evans
columbus, Ohio
U.S.A.
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