I purchased a vehicle threw citezens, the vehicle was deemed a lemon and recalled in March, I purchased gap insurance threw Buchanan Auto Park. When the loan was paid in full in march I was to recieve a check from buchanon for the refund, they sent it to Citezens, citezens recieved the check April 20th, I called them to see why I never recieved my refund. The first person I spoke to on 4/24, said the check was lost to call back in 3 days. The second person on 4/28 said they could not find the check, they had to file a paper to look for it. I was to call back in 3 days, I called today 5/04 they said they had to hold the check 30 days to make sure it was good! First I find it unacceptable that a bank looses a check and second I was not permitted after asking 4 times to speak with a manager. Also if the check came from a dealer and it is mine why do they care if it good. And the loan was paid in full and when I called on April 2 to make them aware of the fact that they would recieve my refund, the gentleman I spoke with said they would hold it 10 days and send it to me, now it is 30 days.
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