Do yourself a favor and buy a wedding dress in-person, avoid this online retailer at all costs.
I ordered a dress in early April for a July 26 wedding. A few days after ordering I received an email that only stated THEY would RECEIVE the dress in early July. This made me panic, and I started to try to reach them by phone. After navigating the maze of thier phone system, I reached a very rude person who said that's all they can tell me. After pressing her she finally suggested I call back in May.
I called back in May, same phone nightmare. Was cutt off twice. This person very curt and said they couldn't tell me any more. She finally agreed to call the manufacturer. Put me on hold for about 20 minutes and then cut me off. I called back, she said she'd call me back whenver she got a holf of the manufacturer. Two weeks later I didn't hear back. Called again.
Got another rude person who told me they can't contact the manufacturer. I explained they said they would and get back to me. She reluctantly checked notes and said they did call the manufacturer, who indicated they couldn't give an update. I asked to speak to a supervisor. She said the superivisors do not speak to customers directly. She gain me an email for Joan.
I emailed Joan asking for help. She told me to check back in June. I emailed her in early June. She said the manufacturer indicates they will ship in late June.
On June 22 I rec'd my dress. It's way too small, I used HOuse of Bride's on-line size chart. THis is the email I rec'd from Joan after inquiring if there was a way to exchange in time for a July 26 wedding: "The manufacturer will not do exchanges on sizes. Does the gown measure according to the size chart? If it does we cannot do anything. Please respond."
Wow. I do a lot of on-line shopping, especially since my engagement. I have never had a customer service experience anywhere near as awful as this one. Please do yourself a favor and buy a dress in person.
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