I purchased a blackerry from T-mobile because they offered UMA wireless service which was supposed to allow me to make and receive phone calls over the internet and not incur usage charges for this. It worked fine for several months and then out of the blue, I started getting astronomical phone bills.
After spending nearly 20 cummulative hours on the phone with Tmobile tech support, billing customer service, etc. I filed a complaint with the FCC. I immediately received a response from the executive response team. (Ralph at 877 290-6323) I explained the situation, I informed him that the conclusion of the Tech department was that my router apparently was not compatible.
It had always been compatible in the past. I was never informed that there was any type of change. I feel this is a classic case of bait and switch. They got me to purchase the product and now they are not delivering the service they promised. It is obvious that they won't support UMA because they cant charge for usage.
When I showed the problem to my friend that suggested this service, he was able to get it working in 15 seconds. T-mobile does not want to support this issue. They just want me to keep incurring extra usage charges.
0 comments