I started as a successful online business on 2003 and began to look for ways to expand. I quickly found Amazon us and one sell rep call me to Join Amazon. Shortly after they gladly approved us as a Merchant and encouraged us to add as many products as we could. From this point on we were an Amazon Merchant. Amazon constantly constantly sent us e-mails providing tips and new ways to increase sales and continually encouraged us to add inventory. So we did and we were successful. Our Amazon business grew. This is success was based on countless hours of hard work my a number of individuals in our organization and our entire organization evolved because of it.
Then one day out of the blue, the worst thing imaginable happened. I came in on a Memorial Day weekend, logged in to our Amazon account and saw the following message, 'Your Amazon account has been Suspended for policy violations...'. I quickly checked my e-mail to see if they sent details for why they did this. The vague e-mail stated no facts and stated that this was a permanent action and they will be holding all my funds for 90 days. The worst part was that there was nobody to call, nobody to talk to, and nobody that cared that an entire organization had be crushed for no good reason. They only provide an e-mail address to the 'Amazon Alliance', which is useless and only sends generic, pre-written responses reiterating that your account is suspended forever and they will never change their mind.
This unilateral action by Amazon is the equivalent of renting a store, and, despite paying your rent on time and in full, the landlord comes to your store when you aren't there and not only closes your store, but disposes of all of your inventory. With no notice and no warning. And no explanation.
Needless to say, as our business was cut almost in half, I had to fire 1 people with kids and families to support and I had to reorganize the entire operation. And keep in mind, we did absolutely nothing wrong, and we showed steady growth and continued success. Our feedback rating was also well within their standards and we made it a point to even lose money if it meant keeping a customer satisfied.
I will be happy to join anyone in a legal action my phone # is
Vic
West Hartford CT
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