I have noticed the numerous complaints people have made against T-Mobile. Currently—until I get laid-off—I work for T-Mobile and I must say that your complaints are CORRECT. T-Mobile is a vile corporation that thrives on screwing over the customer. Currently T-Mobile (as of May) is pushing sales representatives to ACTIVATE, ACTIVATE, ACTIVATE.
More specifically, the corporate bureaucracy is pushing reps to push customers into adding AT LEAST $15 in features per line that is activated. Thus, although you are getting screwed by T-Mobile please remember that the sales reps receive a lot of shit from managers and district managers—ie we are under a lot of pressure and stress. The offers which T-Mobile provides customers with are a load of bullshit—especially the free ticket offers, as customers complain to me about how their ticket requests are always rejected.
Furthermore, rebates are constantly rejected unless customers PAY OUT THE A* FOR MONTHLY SERVICE.in other words, if the process (es) are too difficult then there is a higher chance for the customer to "give up."
Also, as for warranty exchanges—not insurance claims but rather warranty—customers usually need to complain on numerous instances before such an exchange is provided. The warranty for the Sidekick Danger 2008 is no longer honored by T-Mobile thus if a customer's device is defective their only option is to PURCHASE A NEW PHONE—a total load of shit. The T-Mobile @Home service is shitty as well, I always receive complaints.
Btw, employees pay $10 a month for 3000 minutes and yet the corporation—I am sure—is still making profit off the employees. $5 a month for data access for the employee phone—as compared to $25-35 for non-employees. Smile, you are paying out the ass.
I forget the real purpose for writing this entry but I would like to conclude by reminding readers that T-MOBILE IS A CRAPPY PHONE COMPANY AND A CRAPPY COMPANY TO WORK FOR—T-Mobile advertises itself to its employees as "a great place to work, " whereby they attempt to f* the minds of their workers by introducing the idea that "work is fun, " or that their lives and leisure times need to be constructed around their service to the corporation. A total crock of sh*t.
HarryheckSan Diego, California
U.S.A.
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