Another "Lost" Rebate Application
I purchased a Maxtor hard drive in December '02 because of a $60 rebate offer. I submitted all required materials timely (early January 03) When I realized in April that they had not sent me a check yet, I contacted the Best Buy Rebate Center. They informed me they had not received my submission. I offered to resubmit the copies of all materials I had made, but they informed me that their policy is that they won't honor such requests more than 60 days past the close of the offer (in this case the offer closed January 28). The employee admitted that this 60 day policy is not made public, but stated I have no recourse.
It's very convenient for Best Buy that they have such poor mail service and arbitrary appeal deadlines. I sent my rebate materials in a computer printed business size envelope with my return address clearly printed. I wonder how many other pieces of mail they've lost, and whether they lose them more as the size of the rebate increases.
If anyone is guilty of "mail fraud" it's Best Buy Rebate Cente
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