I ordered a raincoat for my husband on 4/1 and received email confirmation of the order. It was to be delivered withing 5-7 business days.
Ten business days later, I became concerned and attempted to contact the company. No one answers the 800 listed and the voice mail message does not even include the name of the company. I send an email of concern to the address listed under "contact us" and now, three business days later, I have received no response.
Today, I called and left another voice message that I was extremely concerned about the lack of contact — as well as the fact that the order has not been delivered. I mentioned that I was ready to report the company and call the bank. Having received no response, I am taking a step I have never taken — and that is to file a complaint wherever I can!
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