Purchased Trane heater & air conditioner system from Home Depot in Oroville, CA.in 08/10.
We have had 5 major failures of system & numerous repair people here trying to fix the system. All failures due to poor workmanship by SECO heating, air conditioner & refridgeration in Rocklin, CA. Hired by Home Depot to do installatin.
Home Depot hires very poor installers that do not have the knowledge or know-how to do a good job. We asked Home Depot to help but they don't help. The consumer is on his/her own in dealing with incompetent installers.
No building permit was taken out for install even though Home Depot requires it from it's installers. SECO was forced to get a permit a year after install. Permit is dated 08/04.
Along with system we purchased a 10yr parts & labor warranty on 8/10/07. Warranty was not issued until 11/09/08 due to SECO not taking care of it. Warranty lists serial number for coil that does not match coil in unit. Home Depot will not help us with this problem.
06/15/09 system shorted out and ruined our refridgerator & microwave. We learned that SECO wired A/C into breaker that also carried fridge/micro. It's required that A/C have it's own dedicated line. SECO did provide the correct wiring in 06/08. Home Depot refused to conmpensate us for the loss of our appliances. We tried to sue but don't have the up front money to take on a company like Home Depot.
It's difficult for hard working people like us to get help, once Home Depot gets your money you are on your own. When you call them they talk nice but there is no satisfaction in their actions.
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