We pay 39.99 monthly on the 18th for service with them.in January, a charge appeared on our statement for 75.00 that was not authorized by us. This unauthorized charge appeared at the beginning of the month and was not credited to our phone. We called, the person stated "tell me who used your credit card" and would not help any further. No one used our card. They had the card number from us paying our bill. We cancelled my husbands card (which was the one they used) contacted the bank with a fraud complaint and were credited back the money they took. At the beginning of March, they hit my card twice in 2 days. I cancelled my card and decided to go through alltel's investigation system as they suggested and stated that the investigation would be complete in 3-5 days. They requested I fax them a copy of my bank statement. I went to an alltel store, waited 45 minutes just to have someone to fax it. Waited another week and heard nothing. Called them back, they again asked "who used your card". No one but alltel is making these unauthorized charges. They will never get another credit card number from me. How is it possible that a company can make unauthorized charges on peoples credit cards and nothing be done about it? So today, I head back to the bank to make another fraud complaint on alltel so I can get my 120.00 back in my account. Then I am going to file a complaint with the attorney general about alltel. This has to be stopped somehow.
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