Letter Sent to Company 3/25/03
Heres a letter you wont post on your wall! I keep hearing your ads for how much you save customers.in fact, I hear them all night long replaying in my head like I did last night, while I was tossing and turning and waking up every two (2) hours on the mattress I bought from you!
I purchased an entire bed set the last week of November at the New Hope store. (Got it as a present, actually, from someone who really couldnt afford to drop $500 for the garbage its turned out to be!)
Unfortunately, I wish Id taken the 90 night trial of the Sleep Number people. Ive never had such an uncomfortable bed in my life as the one I bought from you! I like a firm mattress because Ive had back trouble, but this thing is so rock hard that half my body falls asleep. Even a foam rubber mattress pad wont mitigate how hard it is!
Of course I have your wonderful warrantysome incomprehensible 12 year deal that covers nothing. No 90 night trials hereIm STUCK!!!
I went over to the store and talked to the manager, Thom somebody. (I remember it because it was such a weird spelling). He said that I could have you (within 60 days, of course) come and get the mattress and put more padding in it for free. The catch, of course, it cost me $60.00 to have the damn thing picked up, and no guarantees when Id get it back. Where do I sleep in the meantime, on the floor? (Couldnt be much worse!).
The way I see it, the padding should have been in there to start with, and $60.00well there went my savings. The only thing you can do for me now is come and get this damn thing and replace it (for free) with a bed I can sleep on. Failing thatspend as much as you like on your ads, and I will spend as much time as I like badmouthing you to anyone who will listen, and many who wont! Ill NEVER do business with you again!!!
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