This happened almost two years ago, but I felt I needed to write about it because I pass this store everyday and it pisses me off every time I think about it. My wife and I visited Exclusive Furniture to buy a bunk bed for our daughter. After purchasing the bed it was delivered with NO hardware to assemble the bed. I understand that was not Exclusive Furniture's fault. However, we could not get anyone to return our call.
After two weeks, my wife got a hold of SAM who promised he would make things right. After waiting another two weeks after constant phone calls, I actually had to track down the owner of the company and I called the guy at his home. Needless to say, he was not thrilled about the call. This got SAM to call me back and he sent the delivery people out with the hardware. Problem solved? Wrong. They didn't have enough pieces to fully assemble the bed. Now the problem was a half assembled bed that posed a danger to our children. Sam promised to "make things right" but after another two weeks, he stopped taking our calls. You see, the receptionist became quite familiar with me and my wife and SAM all of the sudden was "not in".
At that point, I was done. I told the receptionist to get him on the phone or I was coming down there personally and they would not like it. Sam pretended that he was unaware of the problem. My wife grabbed the phone and insisted that he come pick up the bed and give us a full refund. He refused but after she told him that we were both attorneys (which is true) and that it would give us great pleasure to sue his company, he finally agreed and the bed was picked up.
I will emphasize that my problem was not that the hardware was initially missing. The problem with this company is that they will not go the extra mile to make you happy. They will hide and refuse to talk to you if they have already gotten your money. I would definitely beware of this company. I can guarantee you I will never shop there again and I have already made sure that none of my family shops there either.
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