I bought furniture here 15 years ago and was recommending them ever since - until now. My last purchase of $5k (for 3 pieces) was promised in 5 weeks - a very important detail in that I was moving and sold my old bedroom set on the move. The sales slip said the furniture would take up to 5 weeks. The salesperson told me I would get a call within 5 weeks to schedule delivery - he knew my situation.
I called just before the five week deadline to inquire on the progress of the order. At that time they told me it would be at least two weeks. I said fine but you told me five. The customer service rep said well there was a problem at the factory and we really didn't lie to you because at the time you ordered it said 5 weeks. He could tell I was a little disappointed so he said he would call me in a week and a half and it should most certainly be in at the time. No call.
I called 2 weeks later. Could never ever talk to anyone but voicemail when I called - they obviously screen every call. I asked for a call back. The guy I was dealing with wouldn't even talk to me anymore - he had one of his employees deal with me - "what a coincidence your furniture just came in!» Anyway I was only without furniture 2 weeks because I kept following up. Not hair pulling but a somewhat substantial inconvenience considering the move.
On delivery - the delivery guys dragged the furniture all over the carpet which stained it nicely - thanks a lot PM Bedroom Gallery. When my wife complained about it - they laughed at her - told her it happens and said it should come out easily - it didn't. Loyal customer for 15 years gets. I will never recommend again.
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