Complaint / review text:
I suggest no one ever buy a Samsung product. Bought a new washer and dryer (front load). Washer had problems within the first week, that was 4 months ago. No one ever calls you back. They give you a transaction number, I have a collection now. Still have same washer that doesn't work and now am demanding the dryer is replaced because the warranty repair tech scratched and dented the dryer. If new defective applicance, they DO NOT replace, but try to fix. I am told they will replace both now, after numerous repairs, but am still waiting for retail store to receive documentation from Samsung. I will never buy another Samsung product due to the customer service, or lack thereof.