I signed up for the FirstLine alarm system back in August of 07. Yes I was told I was selected for a free alarm system as a model neighborhood home. I do not remember any follow up phone calls from FirstLine about my satisfaction with the system. I have not had problems with false alarms, the system just doesn't work. It shuts off for weeks. All light on the panel go off and stay that way for weeks. No phone call from monitoring company about system condition or anything. The last time the system went down the lights were off for three weeks. I had checked the power source and all was good. Then one evening it just comes back on. Announces all systems are good and starts beeping. I enter my pass code and puch the disarm button. It announces system disarmed and then continues to beep all night long. After repeated efforts to enter the code the beeping has been silenced. At no time was I called by the alarm company about system malfunction. There has been no indication that the system is monitored by anyone other than the beeping in my panel and me having to listen to the noise. I am submitting a letter to terminate the contract for failure of the company to uphold its agreement to monitor the system and for the failure of the system to perform up the contract standards.
John
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