In February my husband passed away, I was going to move and let my boys live in the house, but they were not going to move in for a couple of months. I called Guardian and explained the situation, they informed me that we could keep services at the house and when the boys moved in they could take over the contract.
I moved out in April in August I called to find out how to have the boys take over the contract so that the bills would be sent to them. They told me I would have to write a letter stating I was no longer living at the address and was allowing the boys to take over the contract. Then all the boys had to do was call and talk to sales and tell them the situation and they would be added and I would be removed.
I kept receiving the bills each month, I would call them to find out why the change has not been made, they would tell me that the boys have not called to be added. I would call them and they said when they called no one would talk to them since they were not on the contract.
I called them again in November and was told the exact words to tell the boys to say. They still would not talk to them because they were not on the contract. The boys mother finally called the first week of February to find out what was going on, and she was told that since they were not on the contract they would not talk to them.
Finally today February 6th I got fed up, I called them I asked the first lady I spoke with if I have service at the house I am calling about she told me that I have not had service since April I asked her why I have been billed each month. She transferred me to another lady, I explained to her the situation and requested that the contract be canceled and the outstanding bill be erased, she put me on hold and spoke with her supervisor which I got to speak with, and basically told me that my whole family who spoke with her company was lying.
Since April I have been billed each month for services that I was not getting although we thought the house and kids were protected. Now this supervisor is trying to blame me for all of this by saying I never returned their calls, neither one of our homes was ever called by Guardian but lets not forget I called them almost every month.
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