I had been a directv customer for many years, at least eight. I noticed on my bill that I was all of a sudden being charged a month and a half instead of one month and five recievers instead of three. I contacted their customer service and they said that is just the way they are going to be billing for now on due to an increase in charges, he also said if I didn't like it he could turn my service off. I asked them why I was being billed for so many receivers and they took care of it, so I thought.
I went to bed that night and the receiver in my bedroom was off I had to call them back to get them to turn it on again. The next morning we discovered the one in the basement was off, I had to call back again to tell them and I told them to just leave it off. I was fed up.
I went with another provider, and on February 28 my new service was turned on. I called Directv and they informed me that a reciever that was sent to me to replace one I owned was on a contract. I told them I had made no verbal or written contract with them to keep that receiver for any specified amount. I asked to speak to that persons supervisor. The supervisor, a woman told me she took care of the contract charge and if it appeared on my final bill to not worry about it and disregard it. She said my service had been turned off.
I waited until March 14 for the box to return the receiver and called to see why I hadn't gotten it yet. I was informed then that my service had never been turned off, no box had been sent and they still wanted a $75 charge for early termination of their make believe contract. I was also informed that in the notes made by the supervisor I spoke to on February 28 she put I agreed to keep Directv through the end of the contract.
Do their employees get a bonus for lying? Obviously I canceled since my new service was turned on the same day I called them. They knew I could not tell if their service was still on because the receivers were not hooked up any longer.
I mailed a certified return reciept letter to their billing dispute department disputing the $75 charge and wanting a credit from February 28 until the end of the period I had paid through since I already paid them through Qwest. I was suppose to hear back from them in six days, I have heard nothing yet. But they didn't forget to charge me another month. And the $75 charge. My next step is the attorney general and better business bereau if I get no response.
Words of wisdom: Get employee names
employee numbers & confirmation numbers
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