Went to Pep Boys (end of June) in Cicero, Il and decided to buy a (Power System Plus) 2.0HP 10 Gallon Air Compressor by Ultimate Solution Tools. With a $20 dollar rebate! I clearly remember sending the rebate sheet and receipt that same day.
Had the compressor in the box for a few weeks then decided to try it, well it was damaged. It had a crack on the bottom by where you connect the air hose in. (by the way this was now August. Still no rebate) so I decided to call Pep Boys for a refund/exchange.
They told me I needed to contact the magnufacture and see what their warranty was and clearly explained how the item could not be returned to the store without their permission first. So I then called Ultimate Solution Tools in Fullerton, CA. And they said they could not help me without an original reciept.
Then I called the ever so Famous and Not helpful Rebate Center and first they said when did you mail your rebate, later said oh, we've mailed out your check today it should be there in 10 days. Told them how I needed my original reciept back (at least a copy) because the item I had purchased was damaged.
The lady said, Sorry, the reciept is now property of Pep Boys and how they couldn't do a single thing to help me. So I said, "excuse me, I went to Pep Boys thinking I had bought a smart and Useful compressor, spent more than $100 dollars and all you can say is sorry.
Get this everyone, all she said back was sorry (again) So I asked to speak with the Manager and she has me on hold for like 15 minutes so at this point I am Not happy, then I get connected to the Floor Supervisor and told them I would please like to speak the supervisor and what was his name...
Sorry mam, we can not reveal that information to you (I'm thinkin, WHAT... I mean a great customer service assistant should not Not want to tell you his/her Managers' name.
Anyways, to cut the story... It's not middle of August and still have not received anything just a brand new Broken compressor back in the box!
I regret ever going to Pep Boys that day, they might as well robbed my purse straight from me, because that is excatly what it feels like... Very disappointed and shocked to have found out that Pep Boys Rebate Center would treat people like this.
0 comments